Privacy

Innate Timber Supplies follows the New Zealand Privacy Act 2020. This page explains what we collect on this site and what we do with it.

What we collect

The order and enquiry forms ask for your name, email, phone number, the pack you are interested in and your message. For freight quotes and orders we collect your full delivery address: street, suburb, town or city and postcode, not just the suburb.

What we use it for

Only to reply to you, price freight, process your order, invoice you and arrange delivery. When you ask for a delivered price, the address is used to look up your location and get a rate from our freight carrier. We do not sell your information. We share it only as far as freight and accounting need, for example a delivery address with the carrier.

How we see the site being used

We use Google Analytics and Microsoft Clarity to understand how people use this site, so we can make it better. They record the pages you visit, your device and browser, your approximate location (town or region, not your address), and what you click and how far you scroll. Clarity also makes recordings of visits, with form fields masked.

Neither tool records the personal details you type into our forms, such as your name, email, phone number, address or message. See Google’s privacy policy and the Microsoft privacy statement.

Live chat

If you use the chat on this site, your messages are handled by Crisp (crisp.chat), so we can reply from our phones. Crisp stores what you type in the chat and basic technical details, such as your browser and the page you were on. See Crisp’s privacy policy.

Seeing or correcting your information

You can ask to see the information we hold about you, or ask us to correct it. Email hello@innatefurniture.co.nz.