Terms of sale

Ordering

Sending the order form is an order request, not a payment. We confirm the pack is available and the freight, then email a GST invoice.

Payment

Pay by bank transfer.

Holding

Your pack is held for 3 working days once invoiced. If the invoice is not paid by then, the pack goes back on sale.

Dispatch

Packs are dispatched within two working days from payment. Freight is by Mainfreight from the West Coast, or you can collect from the West Coast by arrangement.

Delivery and risk

For delivery to your address, you arrange unloading on site (forklift or similar). If you can’t unload, choose delivery to a nearby Mainfreight depot and collect from there.

Please check the load when it arrives. If anything was damaged in transit, note it on the delivery docket where possible and tell us within 2 working days.

Sizes and volume

Sizes are rough sawn. Volumes come from the mill tally where the pack has been counted, and are otherwise estimated from photos and measurements. Natural timber varies from board to board.

Viewing

Packs are stored on the West Coast. Contact us to arrange a viewing before you buy.

Change of mind

Packs are sold in the condition described and photographed. We do not accept returns for change of mind. This does not affect your rights under the Consumer Guarantees Act where it applies.

Contact

Phone 027 350 2083 or email hello@innatefurniture.co.nz.